Service Desk

The IT service desk is the backbone of an organization’s IT department.

What is a ServiceDesk?

A service desk is the single point of contact (SPOC) between the service provider (IT) and users for everyday activities. It facilitates communication and collaboration between IT and other departments, helping to resolve and even avoid preventable glitches and breakdowns by helping you create, assign, track, and resolve tickets.

Why are service desks important?

Service desks are the “face” of IT operations for suppliers, customers, business partners and employees. They provide a centralized resource for getting help with IT incidents and service requests like database access requests or password resets.

IT service desks are the best practices framework for managing IT as a service. Service desks perform multiple ITSM activities such as SLA management, performance reporting, self-service portals, knowledge management, incident management and service request management. In addition to this, service desk tools include change management and functionality for problems.

IT Guru ServiceDesk Services

We provide our clients with competent and expedient help desk support without the high overhead of a typical support desk. We offer a wide range of comprehensive IT services for small, medium, and big organizations, full-time or part-time support desk services, or full-fledged technical service information centers. Our offering is much more than a typical IT support desk. It is staffed with trained IT experts accessible to you with year-round assistance. We offer cost-effective ways to help our customers reduce their downtime.

Our IT help desk offers the following:

The following are features included in our IT Guru service desk services:

Do you have any queries about managed IT services? Feel free to book a consultation right now.